Shipping Policy

Last updated: October 16, 2026

Thank you for shopping with Reachwell. Please review the information below regarding order processing and shipping.

Shipping Costs

Shipping is free on every order, with no minimum spend.

Order Processing and Delivery Times

Orders placed before 2pm (UK time) on a working day are dispatched the next working day. Orders are not shipped or delivered on weekends or public holidays.

UK orders usually arrive within 4 to 6 working days of being placed.

International orders take longer, and delivery times vary by destination.

If we experience a high volume of orders, dispatch may be delayed by a few days. We'll notify you by email if there's a significant delay. Delivery times are estimates, and delays can occasionally occur.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow up for some time for tracking information to update.

Customs, Duties & Taxes

Reachwell is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages & Issues

Please inspect your order upon reception and contact us immediately at juliansites0306@gmail.com if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Missing or Lost Orders

If your tracking shows delivered but you haven't received your order, please contact us at juliansites0306@gmail.com within 3 days so we can investigate with the carrier.

Contact Us

If you have any further questions, please contact us at: juliansites0306@gmail.com